Refund policy

Returns and final-sale items

Due to the nature of medical, surgical, and personal care items, most items sold by Calmedi are considered Final Sale and are non-returnable.

General Return Window: We maintain a strict 24-hour return policy for eligible items, which means you must contact us within 24 hours of receiving your item to request a return.

Final-sale items

The following items are NON-RETURNABLE (Final Sale) for hygienic, safety, or custom reasons:

  • ALL Personal Care and Hygiene Items: (e.g., Compression Stockings, Ostomy Products, Wound Care, Braces, Diapers).

  • ALL Medical/Rehabilitation Equipment: (e.g., Bathroom Equipment, Pressure Prevention items, Lift Chairs, Scooters, Power Chairs).

  • ALL Personal Protective Equipment (PPE): (Masks, Sanitizers, Gowns, Gloves).

  • Special Order Items, Custom Products, and Clearance/Sale Items.

  • Any item marked as non-returnable on its product page.

If you have questions about your specific item's eligibility, please contact us before purchasing.

Eligible returns

To be eligible for a return (only on items specifically exempted above, such as clothing or durable equipment with a manufacturer defect guarantee), your item must be:

  • In the same, unused condition that you received it.

  • In its original, unopened packaging with all tags attached.

  • Accompanied by the receipt or proof of purchase.

How to start a return

To start a return, you must contact us at contactus@calmedi.com within the 24-hour window.

If your return is accepted, we will provide the return shipping instructions. Items sent back to us without first requesting a return will not be accepted.

Fees and restocking

  • Restocking Fee: All approved returns are subject to a 40% restocking charge equal to 40% of the invoice total.

  • Shipping Costs: The customer is responsible for all return shipping costs unless the return is a direct result of our error (you received a defective or incorrect item).

Damages and issues

Please inspect your order immediately upon reception. If the item is defective, damaged, or incorrect, contact us at contactus@calmedi.com within 24 hours so we can evaluate the issue and make it right.

Refunds

If your return is approved, we will notify you and process the refund to your original payment method. Please allow up to 10 business days for your bank or credit card company to process the refund.