Refund policy

RETURNS AND REFUNDS

Please ask about sizing, fit, compatibility and return eligibility before purchasing. Many medical and personal-use products are final sale. We encourage customers to use Calmedi’s fitting and product-selection assistance before ordering.

ELIGIBLE RETURNS

For eligible products, contact Calmedi within 7 calendar days of receiving your order to request a return.

Items must be unused, unopened, in their original packaging with all tags, and accompanied by proof of purchase.

You must obtain return authorization before sending or bringing an item back. We will provide the appropriate return location and instructions.

FINAL-SALE ITEMS

The following products are final sale and cannot be returned for a change of mind, even if unopened:

• Braces, compression garments and compression stockings.
• Personal-use, hygiene-sensitive and sterile supplies, including PPE, wound-care, incontinence, ostomy and catheter products.
• Bathroom and toileting equipment and pressure-prevention products.
• Large equipment, including hospital beds, lift chairs, scooters, power chairs and patient lifts.
• Custom-made, customized, custom-ordered and special-order products.
• Clearance products and any item expressly identified as final sale or non-returnable.

These exclusions do not remove rights or remedies available under applicable law for defective, damaged or incorrectly supplied products.

RESTOCKING FEE AND SHIPPING COSTS

Approved change-of-mind returns are subject to a 25% restocking fee, calculated on the returned product’s actual purchase price before tax—not the entire invoice total.

Customers are responsible for return shipping costs for change-of-mind returns.

Original shipping, delivery and setup services already provided are not refundable for change-of-mind returns, except where required by law.

DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Please inspect your order upon arrival and contact us promptly if an item is damaged, defective or different from what you ordered. Provide your order number and, where possible, photos of the issue and packaging.

We will assess the issue and arrange the appropriate remedy. The 7-day change-of-mind deadline and 25% restocking fee do not apply to valid claims involving defects, incorrect supply or statutory remedies.

Manufacturer warranties are subject to their terms and applicable law. Contact Calmedi for assistance with a warranty concern.

REFUNDS

After an authorized return is received and inspected, we will confirm the outcome and explain any applicable deductions.

Approved refunds are issued to the original payment method. Your bank or card provider may take up to 10 business days to post the refund.

INSURANCE-REIMBURSED PURCHASES

If your insurer reimbursed your purchase, you are responsible for notifying the insurer of any return or refund. Calmedi can provide an updated receipt or refund confirmation.

RENTALS

Rental extensions are subject to availability and must be arranged with Calmedi before the return due date.

Rental charges are not refunded for early return or unused rental time, except where required by law. Follow your rental agreement and contact Calmedi to arrange equipment return or collection.

CONTACT US BEFORE RETURNING AN ITEM

Calmedi Medical Supplies
Email: contactus@calmedi.com
Phone: 403-663-8777

Nothing in this policy limits cancellation rights, warranties or other consumer rights that cannot be excluded under applicable law.