Privacy policy

Last updated: October 15, 2026

Calmedi Medical Supplies (“Calmedi”, “we”, “us”) respects your privacy. This policy explains how we handle personal information when you visit www.calmedi.com, shop with us, or use our fitting, rental, repair and delivery services.

INFORMATION WE COLLECT AND WHY

We collect information reasonably needed to provide our products and services, including:

• Your name, phone number, email address, billing and delivery addresses, and order details to process purchases, communicate with you and provide customer support.

• Payment and transaction information needed to complete purchases through our payment providers.

• Product measurements, fitting requirements, prescription or insurance information when needed for a service you request, with appropriate consent.

• For repairs and servicing: equipment make/model and serial number, reported problems, relevant equipment photos, estimates, approvals and service history. We use these records to assess and track repairs, communicate updates, obtain authorization, arrange parts and maintain service and warranty records.

• For rentals, delivery, setup and collection: appointment details, equipment information, addresses, access instructions and relevant assistance requirements. We use this information to coordinate appointments, complete the service and maintain accurate rental and delivery records.

• Device, browser, IP address and website-use information collected through cookies and similar technologies to operate and secure the website, understand its use and support permitted analytics or advertising.

Please provide only information relevant to the service. Avoid sending unnecessary medical information through ordinary email or website messages. Contact us to discuss an appropriate way to provide sensitive information.

CONSENT AND COMMUNICATIONS

We collect, use and disclose personal information for the purposes explained when it is collected, with consent where required or as otherwise permitted by law.

You can unsubscribe from marketing emails or contact us to change your preferences. Necessary purchase, rental, repair, delivery and service communications may continue.

You can manage cookies through your browser and any privacy controls offered on the website. Blocking certain cookies may affect cart, checkout or other features. We obtain consent for optional uses where required.

WHO WE SHARE INFORMATION WITH

We share only the information reasonably needed to provide the requested service, with your authorization or as otherwise permitted or required by law.

Depending on the service, recipients may include:

• Shopify and payment providers supporting our online store and transactions.
• Couriers and delivery personnel arranging delivery, setup or collection.
• Manufacturers, parts suppliers and repair providers assisting with repairs, servicing or warranty claims.
• Insurance providers or healthcare professionals when you request or authorize this assistance.
• Providers supporting business communications, website analytics and related operations.

Our existing website services include Google Analytics. We may also disclose information when legally required or permitted to address fraud, security incidents or legal claims.

SERVICE PROVIDERS OUTSIDE CANADA

Our service providers may process information in Canada, the United States or other countries where they operate. Information processed abroad may be accessible to authorities under those countries’ laws.

Contact our privacy contact below for information about our service-provider policies, processing locations and purposes.

Shopify’s privacy information is available at:
https://www.shopify.com/legal/privacy

PROTECTION AND RETENTION

We use reasonable safeguards appropriate to the sensitivity of the information. No electronic transmission or storage method is completely secure.

We retain purchase, rental, repair, delivery and other customer records only as long as reasonably needed for the stated purposes and applicable legal, accounting, warranty or dispute requirements. We then securely dispose of or anonymize the information as appropriate.

YOUR PRIVACY CHOICES AND REQUESTS

Subject to applicable law, you may:

• Request access to your personal information.
• Ask us to correct inaccurate information.
• Withdraw consent for uses that depend on consent.
• Request deletion, subject to applicable exceptions and retention requirements.
• Raise a question or concern about how your information is handled.

We may need to verify your identity before responding. Withdrawing consent may affect services that depend on the information.

If a caregiver or another person contacts us on your behalf, we may ask for confirmation of their authority before sharing your information.

You may also contact the Office of the Information and Privacy Commissioner of Alberta or another applicable privacy regulator.

POLICY UPDATES

We will post updates here and obtain additional consent when required for material changes in how personal information is used or disclosed.

CONTACT US

For privacy questions, access or correction requests, or concerns, contact:

Privacy Contact
Calmedi Medical Supplies
Email: contactus@calmedi.com
Phone: 403-663-8777
Mailing address: 4603 16 Ave NW, Calgary, Alberta, Canada